Terms of Service

These Terms of Use establish the terms and conditions governing your access to and use of the Website and Services provided by the entity with which you enter into a contractual relationship (hereinafter referred to as “Hellcase”, “We”, “Us”, or “Our”). The Privacy Policy constitutes an integral and inseparable part of these Terms of Use.

We provide our Services on a global basis through various affiliated entities. The specific entity you contract with depends on your region of residence. The table below identifies the relevant entity. That entity is responsible for delivering the Services described in these Terms of Use, receiving any payments from you, and handling any claims or complaints related to improper performance of the Services. Any such claims may be addressed solely to that entity.

These Terms of Use regulate the relationship between Hellcase and any individual who has full legal capacity under the laws of their country or jurisdiction (generally meaning a minimum age of eighteen (18) years) (the “User”, “you”, or “your”) when accessing or using the Website and Services.

Individuals aged fourteen (14) and older may use the Website and Services only through an account created and supervised by a parent or legal guardian. The parent or guardian bears full and sole responsibility for monitoring and supervising the activities of the individual under their care.

All personal information required for account registration and transactions must be provided in the name of the parent or guardian, unless a valid authorization is submitted in a form permitted by applicable law and expressly accepted by us, including clear consent from the parent or guardian. We reserve the right, at our sole discretion, to refuse acceptance of such authorization.

Individuals under the age of fourteen (14) are strictly prohibited from using the Services under any circumstances, including with parental or guardian consent. If the applicable laws of the User’s country or territory establish a higher minimum age requirement, such higher age requirement shall apply.

We reserve the right to take any reasonable measures that we deem necessary, at our sole discretion, to verify a User’s eligibility to access and use the Website and Services. Where doubts arise, we may request additional documentation or verification.

We may suspend or terminate access to the Services for any User who, in our sole judgment, does not meet the requirements for use of the Services.

Please review these Terms of Use carefully before using the Website and Services. By registering or otherwise accessing the Website, you acknowledge and agree to be bound by these Terms of Use. If you do not agree with these Terms, you must not use the Website or Services. Continued access or use of the Website and Services constitutes your acceptance of these Terms of Use and the Privacy Policy.

Please note that Skins are virtual items intended solely for entertainment purposes and must be treated as such. Skins do not possess any real-world monetary value, and we do not provide compensation, reimbursement, or payment for any Items or Skins.

Additionally, the Balance available within the Service has no real monetary value. Under no circumstances can the Balance be exchanged for real money, withdrawn, or otherwise compensated. The Balance exists exclusively for use within the Services.

DEFINITIONS

• Terms of Use: Refers to all provisions, rules, and conditions contained in this document that govern the proper use of the Website and Services.
• Website: Refers to the collection of web pages developed using technologies such as HTML, CSS, JavaScript, and other programming languages, accessible via the Internet at https://hellcase.com/, and operated by Hellcase.
• User: Refers to an individual who holds a Steam account and has accepted these Terms of Use.
• Skin (Digital Image): Refers to a virtual in-game item, appearance, or other customization element that modifies the visual appearance or behavior of in-game components (including but not limited to weapons, gloves, knives, and stickers), as provided by the game publisher, Valve Corporation, in accordance with its policies. The ultimate availability and delivery of any Skin are subject entirely to Steam policies. Until such time as the Item is redeemed on Steam, the User does not obtain any legal ownership or title to the Skin.
• Account: Refers to a secure section of the Website created upon registration, which enables access to certain or all functionalities of the Website.
• Steam: Refers to the online platform operated by Valve Corporation, which retains all rights, including intellectual property rights, to the games published on the platform and their associated content, including Skins.
• Steam Policies: Refers to the rules, terms, and policies established and enforced by Steam that govern the use, transfer, and handling of Skins between accounts on the platform.
• CS 2: Refers to one of the games or services developed by Valve Corporation.
• Third Party: Refers to any individual or entity other than the User and Hellcase.
• Parties: Refers collectively to Hellcase and the User when mentioned together.
• Services:Refers to the services made available on the Hellcase platform, which allow Users, through interactive mechanisms, to obtain an Item. Each attempt to obtain an Item is considered a separate instance of the Service. We reserve the right, at our sole discretion, to restrict or modify the form of Services offered in specific countries or territories.
• Cases:Refers to a specific interactive feature of the Services that enables Users to open virtual cases and receive one of the available Items. This provides the mechanism for obtaining a corresponding Skin on Steam from a predefined set of possible outcomes, as described in the respective Case.
• Event: Refers to time-limited activities, campaigns, or challenges conducted by Hellcase that allow Users to participate and obtain rewards.
• War Tag Shop
  Refers to a feature available on the Website through which Users may exchange accumulated War Tags for rewards provided by Hellcase.
• Premium: Refers to a subscription-based offering made available by Hellcase that grants Users certain benefits for a defined duration and renews automatically on a monthly basis unless canceled by the User.
• Daily Free Bonus: Refers to a feature under which Hellcase may, at its sole discretion, grant Users a daily bonus in the form of a random Item, Skin, Balance, or War Tags.
• Giveaway: Refers to a promotional activity organized by Hellcase, either independently or in cooperation with Third Parties, subject to predefined participation conditions and intended to promote the Services and award prizes to Users.
• Payment Method: Refers to the payment options currently supported and made available by Hellcase on the Website, which Users may select when making transactions.
• Balance: Refers to virtual credits displayed on the Website (represented by specific symbols or units) that may be used by Users to access Services. Adding funds to the Balance does not constitute provision of a Service until such Balance is applied to a specific Service.
• Registration: Refers to the process by which a User accesses the Website by logging in through their Steam account in order to use the Services.
• Item (or Voucher): Refers to an electronic instrument, including but not limited to in-game activation codes, gift cards, or other voucher types, represented as a digital image resembling a Skin. Such Item is issued as a means of obtaining a Skin via Steam or Third Parties within Steam. The Item itself does not constitute ownership of a Skin. Redemption of a Skin using an Item is subject exclusively to the policies of Valve and/or relevant Third Parties. Items are issued by the respective supplier and may be used globally, subject to any regional restrictions imposed by Steam policies.
• Marketing Communications: Refers to email communications containing information regarding promotions, events, giveaways, services, personalized offers, and related updates.
• Service Communications: Refers to email communications required for the provision of Services and execution of the Agreement with the User, including confirmations, receipts, security alerts, access notifications, legal or technical updates, and information regarding transactions, subscriptions, balances, or participation in events or giveaways. Such communications do not constitute Marketing Communications.
• Note: These Terms of Use may include terms that are not expressly defined in this Definitions section. In such cases, the meaning of such terms shall be determined based on their context within these Terms of Use. If ambiguity remains, interpretation shall follow this order: (i) definitions provided elsewhere on the Website or within these Terms, and (ii) applicable law.

GENERAL TERMS

By creating an account on the Website and using the Services, you acknowledge and agree to be bound by these Terms of Use and the Privacy Policy. Together, these documents constitute a legally binding agreement between you and Hellcase (the “Agreement”).

Your use of the Website and Services constitutes your acceptance of this Agreement. If you do not agree with any provision of these Terms of Use or the Privacy Policy, you must not create an account or use the Website or Services.

You are strongly advised to review these Terms of Use and the Privacy Policy prior to using the Services. Hellcase reserves the right to amend or update this Agreement at any time. Any modifications will be published on the Website. Your continued use of the Website or Services after such updates have been posted constitutes your acceptance of the revised Terms.

You are responsible for reviewing these Terms periodically to remain informed of any changes.

The Website and Services may only be used by individuals who possess full legal capacity under the laws of their country or jurisdiction of residence, which generally requires that the individual be at least eighteen (18) years of age.

Individuals who have not reached the age of full legal capacity may access and use the Website and Services only with proper authorization from a parent or legal guardian, provided in accordance with the requirements set out above. Such authorization may be given explicitly (e.g., written consent submitted to Hellcase) or implicitly (e.g., a parent or guardian making a payment using a payment method issued in their name). Notwithstanding the foregoing, individuals under the age of fourteen (14) are strictly prohibited from using the Services under any circumstances, including with parental or guardian consent. Where applicable law establishes a higher minimum age requirement, such requirement shall prevail.

By using the Website and Services, you represent and warrant that you meet all eligibility requirements under applicable law.

As a condition of using the Services, you agree that you will not:

• impersonate any person or entity or falsely represent your affiliation with any individual or organization;
• access, interfere with, or use any non-public areas of the Services or Hellcase systems;
• attempt to probe, scan, or test vulnerabilities of the Services or any related systems or networks, or breach any security or authentication measures;
• attempt to reverse engineer, decompile, disassemble, or otherwise analyze any software or components used in connection with the Services;
• harm, threaten, or disrupt other Users, or interfere with access to the Services, including by transmitting viruses, overloading systems, spamming, or similar actions;
• provide payment information that belongs to a Third Party without proper authorization;
• systematically collect or extract data from the Services to create databases, compilations, or similar collections, whether manually or through automated means such as bots or crawlers;
• use the Services in violation of any terms imposed by Third Parties whose technologies support the Services, including but not limited to Steam policies;
• infringe any intellectual property rights of Third Parties when accessing or using the Services;
• use, promote, or distribute content that is unlawful, offensive, harmful, or detrimental to Hellcase’s reputation, including but not limited to illegal or pornographic content, or links to such materials;
• engage in any unlawful or fraudulent activities, including money laundering or the financing of terrorism.

If any discrepancy occurs between the expected and actual outcome of a Service, the User must continue using the Service until notification is received that the issue has been resolved. The User must immediately report such discrepancy to Hellcase support upon discovery. Continued use of the Service without reporting such issue shall be considered abusive use and a violation of these Terms.

Hellcase reserves the right to establish, at its sole discretion, a minimum Balance required to access full functionality of the Services. Any such minimum Balance shall not exceed the equivalent of 2 USD per transaction.

Due to the nature of the Services, by adding funds to your Balance and using such Balance to obtain Services, you expressly waive your right of withdrawal. However, such right, along with any applicable refunds, may apply where required by applicable law. Any withdrawal-related requests must be submitted through the support function available on the Website.

You are required to use a supported web browser to access the Website and Services. Hellcase reserves the right to discontinue support for any browser at any time, and continued use of the Services may require switching to a supported browser.

You acknowledge and agree that the availability and performance of the Website and Services depend on your device, system configuration, and internet connection.

ACCOUNT

ACCOUNT REGISTRATION

To register an Account and obtain access to the Services, the following conditions must be satisfied:

• Steam Account: The User must have a valid and active Steam account.
• Acceptance of Terms: The User is required to review and accept these Terms of Use and the Privacy Policy, and to provide all necessary consents specified therein, as required under applicable law based on the User’s country or territory.
• Sign-In: Access to the Website must be completed by logging in through the User’s Steam account.

ACCOUNT BLOCKING AND TERMINATION

Hellcase reserves the right to immediately suspend or block any Account and restrict access to the Services, without prior notice or liability, in the event that the User violates these Terms of Use.

An Account may be suspended or permanently terminated if the User provides false, inaccurate, misleading, or incomplete information during registration, verification, or any interaction with the Website, or if the User impersonates another individual. Such conduct shall be treated as a breach of these Terms and may result in restriction or permanent banning without prior notice.

We may temporarily suspend access to the Services for the period required to verify the information submitted by the User.

Any Account that impersonates Hellcase personnel, including through the use of names such as “administrator” or “moderator,” will be immediately blocked.

Upon termination of an Account, the User’s right to access and use the Services ceases immediately. However, this shall not affect Items that have been legitimately obtained, which may still be redeemed for Skins through Steam.

Any provisions of these Terms of Use which, by their nature, are intended to survive termination shall remain in full force and effect, including, but not limited to, provisions relating to ownership, disclaimers, indemnification, and limitation of liability.

The creation or use of multiple Accounts is strictly prohibited and may result in the termination of all related Accounts without prior notice.

Access to the Services may be temporarily restricted if multiple payment cards are used, as part of internal Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.

Hellcase reserves the right, at its sole discretion or where required by applicable law, to restrict or block access to the Services from certain countries or territories. If access to the Website is unavailable or payment methods are not accessible, such restrictions may have been applied.

Accounts that remain inactive for a period of one (1) calendar year, meaning no purchase of Services has been made during that time, may be subject to a maintenance fee of up to 10 USD per month deducted from the available Balance. If no Balance remains, the Account may be closed. This does not affect Items already obtained, which remain redeemable via Steam.

Use of offensive, abusive, or inappropriate language in communication with support representatives is prohibited and may result in immediate termination of the Account without notice.

Any attempt to circumvent imposed restrictions, limitations, or bans may result in permanent termination of all associated Accounts.

USER RESPONSIBILITIES

By creating an Account, the User accepts full responsibility for all actions carried out through their Account, including the use of login credentials.

The User must promptly notify Hellcase using the contact details provided in these Terms of Use in the event of suspected unauthorized access, data breach, or compromise of account credentials.

The Account is intended solely for personal use and must not be transferred, assigned, or made available to any third party.

By registering an Account, the User confirms that they are acting as a natural person. Use of the Services for business purposes requires prior notification to Hellcase support.

Failure to comply with these obligations may result in losses or damages for which Hellcase shall bear no responsibility.

The User agrees to comply with all applicable laws and regulations of their country or territory when using the Website and purchasing Services.

SERVICE COMMUNICATIONS (EMAIL)

Hellcase may send Service Communications to the email address provided by the User, where necessary for the operation, security, and proper delivery of the Services, as well as to fulfill contractual obligations and notify Users of significant changes.

Service Communications constitute an essential part of the Services and cannot be unsubscribed from, except where optional notification settings are available for certain non-essential messages. Full opt-out is only possible by discontinuing use of the Services and/or closing the Account in accordance with these Terms.

Such communications are processed in accordance with applicable laws and are necessary for the performance of the Agreement and protection of legitimate interests, as further described in the Privacy Policy.

SERVICES OF HELLCASE

GENERAL

Hellcase operates a Website through which Users are able to access and use the Services provided on the platform.

These Terms of Use apply to all Services offered by Hellcase. Certain Services may be subject to additional rules, procedures, or conditions, including those governing interactions with other Users, Hellcase, or Third Parties.

Users may review detailed information about each specific Service on the corresponding pages of the Website.

WITHDRAWALS AND TRADE REVERSAL RESTRICTIONS

Once an Item has been withdrawn or otherwise transferred from the Website to an external account designated by the User, Hellcase bears no responsibility for any subsequent cancellation, reversal, rollback, return, delay, restriction, recovery action, or similar event affecting such transfer. This includes actions resulting from User activity, account security measures, or platform-specific features, including but not limited to mechanisms commonly referred to as Trade Protection or similar functionalities, as well as any policies applied by Steam.

In such circumstances, Hellcase does not guarantee:

• the return of the Item to the User’s Account, Balance, or Website inventory;
• any repeated transfer, re-delivery, or re-issuance of the Item;
• any refund, reimbursement, compensation, or credit of any kind.

All risks and consequences arising after the completion of the transfer or withdrawal of an Item are borne solely by the User. The User is fully responsible for any actions related to the receiving account, including any actions that may cancel, reverse, dispute, or otherwise affect a completed transfer.

For the avoidance of doubt, once the withdrawal or transfer of an Item has been completed, any subsequent cancellation, reversal, restriction, or similar action shall not create any obligation for Hellcase to restore, compensate, refund, or otherwise reimburse the User.

CASES

Hellcase enables Users to purchase and open Cases on the Website, providing the opportunity to obtain Items.

Upon opening a Case, the User receives an Item, which serves as an instrument used to obtain a Skin via the external platform Steam, operated by Valve Corporation. The Skin may be provided either by Steam itself or by Third Parties in accordance with Steam rules and policies.

Any transfers, exchanges, or transactions involving Items or Skins conducted outside the Website, including on Steam, are not controlled or managed by Hellcase. Users are subject to all applicable rules and restrictions of such external platforms. Hellcase is not responsible for any delays, limitations, or restrictions imposed by Steam, including trade or account limitations.

Each Case contains a predefined set of possible Items corresponding to specific Skins. The probability of obtaining each Item is indicated within the Case description. Users are encouraged to review the available Items before making a purchase and acknowledge that the Item received is determined randomly, unless expressly stated otherwise.

Through the Website, Users may:

• review available Items within each Case, including descriptions and visual representations of potential Skins;
• receive a randomly selected Item from the available pool within a Case;
• use the obtained Item via interaction with the Steam platform to claim the corresponding Skin from Valve or Third Parties, in accordance with applicable Steam policies. 

EVENTS

Hellcase may, from time to time, organize Events that provide Users with opportunities to participate in special promotions, activities, or challenges and receive rewards.

Participation in any Event may be subject to additional terms and conditions, which will be made available on the respective Event page.

Events may include, without limitation, time-limited Cases, bonus offers, leaderboards, and other interactive features.

Hellcase reserves the right, at its sole discretion, to modify, suspend, or terminate any Event at any time without prior notice.

Any rewards obtained through Events shall be governed by the same terms and conditions applicable to other Services available on the Website.

Comprehensive details regarding each Event are available on its corresponding page on the Website.

PREMIUM

The Premium service is a subscription-based offering that provides Users with additional features and benefits for the duration of an active subscription period.

Such benefits may include, but are not limited to, access to exclusive Cases, enhanced bonuses, special promotional offers, and priority support.

Premium subscriptions are billed on a recurring monthly basis and will automatically renew unless canceled by the User prior to the applicable renewal date.

By activating a Premium subscription, the User agrees to recurring monthly charges at the rate displayed at the time of subscription.

Users may cancel their Premium subscription at any time through their Account settings. Any cancellation will take effect at the end of the current billing cycle.

All Premium subscription fees are non-refundable, and no partial refunds shall be issued for any unused portion of the subscription period.

Further details regarding Premium are available on the relevant section of the Website, including the Premium and Subscription Policy.

DAILY FREE BONUS

Hellcase may, at its sole discretion, offer Users access to a Daily Free Bonus, subject to conditions that may limit availability for certain Users.

Eligibility to receive or use the Daily Free Bonus may be restricted where required activity conditions are not met or where a User’s behavior is deemed abusive or inconsistent with these Terms of Use.

The Daily Free Bonus is limited to one instance per User and is intended solely for entertainment purposes. Any attempt to exploit, manipulate, or abuse this feature is strictly prohibited.

In the event of a violation or suspected abuse, Hellcase reserves the right, at its sole discretion, to:

• restrict or revoke a User’s access to the Daily Free Bonus or Services;
• modify the conditions applicable to the Daily Free Bonus;
• cancel or remove the User’s eligibility or any associated bonus balance at any time.

Any Balance or other benefits obtained through the Daily Free Bonus may be removed from the User’s Account after a period of 365 days of inactivity.

In the event of any dispute related to the Daily Free Bonus, Hellcase’s decision shall be final and not subject to appeal.

Hellcase reserves the right to modify or discontinue the Daily Free Bonus at any time by publishing updated terms or a notice of cancellation, which shall take effect immediately upon publication.

Detailed information regarding the Daily Free Bonus is available on the relevant page of the Website.

MARKETING EVENTS (GIVEAWAYS)

Hellcase may conduct promotional events, including Giveaways, designed to encourage User participation and provide opportunities to receive prizes. Such events are governed by these Terms of Use as well as any additional rules specified for each individual event.

Participation in marketing events is limited to Users who meet all applicable eligibility criteria, including age requirements and any additional conditions specified in these Terms of Use and in the rules of the respective event. Users who do not meet such criteria are not permitted to participate or receive any prizes.

Marketing events organized and conducted by Third Parties on behalf of or in cooperation with Hellcase are governed by the terms and policies established by such Third Parties and are not subject to these Terms of Use. Hellcase shall not be responsible for any issues arising from such Third Party events, and Users are advised to review the applicable Third Party rules.

Each Giveaway page will include key information, including:

• the identity of the organizer (where Hellcase acts as organizer, it shall be indicated accordingly);
• the duration of the event, including start and end dates or conditions determining such timing;
• the list of available prizes;
• any additional rules applicable to the Giveaway.

All Giveaways are considered to take place on the Website unless otherwise specified.

Winners are selected randomly using the Website’s internal randomization system. Information about winning Accounts is typically published promptly on the relevant Giveaway page.

Winners will be contacted via their Account and by email within seven (7) days following the conclusion of the Giveaway to arrange delivery of prizes.

Any prize that is not claimed within thirty (30) days from the date of notification, or that is awarded to a User who is ineligible or in breach of these Terms of Use, shall be deemed forfeited and treated as having no valid recipient.

By participating in any Giveaway, Users agree to comply with all applicable laws and these Terms of Use.

Participation in a Giveaway constitutes the User’s consent to the collection, use, and processing of their personal data for purposes related to the administration of the event, including winner selection, notification, publication of results, and prize distribution, in accordance with the Privacy Policy and applicable law.

Users further confirm that all information provided in connection with a Giveaway is accurate, complete, and up to date.

Hellcase may require winners to provide proof of prize receipt, including photographic confirmation.

To the fullest extent permitted by law, Hellcase shall not be liable for any loss, damage, or issues arising in connection with a Giveaway, including but not limited to technical failures, unauthorized interference, or circumstances beyond its reasonable control.

Hellcase reserves the right to disqualify any participant who violates these Terms of Use, provides false information, or engages in unlawful or improper conduct.

Certain Giveaways may include additional rules or conditions, which will be communicated to participants and shall apply alongside these Terms of Use.

MARKETING COMMUNICATIONS (EMAIL)

The email address provided by the User on the Website, including during registration, participation in events, transactions, or support requests, may be used to deliver Marketing Communications where a lawful basis for such processing exists.

Marketing Communications are distributed in compliance with applicable laws. Where required, such communications are sent only after obtaining the User’s prior consent (opt-in). In cases where applicable law permits communication based on soft opt-in or legitimate interest, such communications may be sent accordingly, provided that the User is given the ability to opt out at any time.

Each marketing message includes a functional unsubscribe mechanism and/or clear instructions for managing communication preferences. Opting out of Marketing Communications does not affect the receipt of Service Communications.

We aim to send Marketing Communications at a reasonable frequency and with relevant content. Such communications may be sent not only from the primary Website but also from mirror websites operated and controlled by us. Users may adjust their communication preferences or opt out of Marketing Communications at any time.

REFERRAL CODES

The unauthorized use of referral codes assigned to specific individuals (including, but not limited to, content creators, bloggers, media personalities, or professional esports players), as well as the creation or use of referral codes designed to imitate or misrepresent such proprietary codes (“Misleading Referrals”), is strictly prohibited.

Users who engage in such activities shall not be entitled to receive or benefit from any bonuses associated with the use of such Misleading Referrals.

BALANCE

By funding their Balance on the Website, Users acknowledge and agree that the credits received (displayed as virtual units) are internal credits with limited functionality. These credits may only be used for Services provided on the Website, have no real-world monetary value, and are non-refundable, except where required by applicable law.

The Balance may be funded using the payment options available on the Website.

Following a successful top-up, the updated Balance will be reflected in the User’s Account. The availability of such funds may be subject to processing times depending on the policies of the selected Payment Method.

From time to time, Hellcase may introduce promotional or event-specific credits with restricted use. Such credits may be awarded as part of promotions or activities and are distinct from the main Balance. The issuance of such credits does not increase or constitute the User’s Balance. Hellcase reserves the right to modify, restrict, or remove such credits at any time without compensation.

PAYMENT POLICY

GENERAL

Users may fund their Account Balance and access Services using the Payment Methods made available on the Website.

A list of available Payment Methods, along with relevant details, is provided on the corresponding payment pages.

The availability of Payment Methods may depend on our assessment of the User’s location, determined based on the following factors (in order of priority):

• information provided by the User, including KYC data such as country of residence or billing details;
• User-provided self-assessment;
• the IP address of the device used;
• banking information, including the location of the account or billing address;
• mobile country code (MCC).

Where inconsistencies arise between these factors, we may request additional information for verification purposes.

Each Payment Method is subject to its own terms and conditions, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements, and may reject or suspend transactions in accordance with its policies.

Certain Payment Methods may impose minimum deposit thresholds and applicable fees. In some cases, after deduction of such fees, the remaining amount may fall below the required minimum, which may result in the loss of the deposit. The User is solely responsible for verifying these conditions prior to making a payment, and Hellcase shall not be liable for any resulting loss.

Deposits made below the required minimum amount or in unsupported currencies may result in funds being charged but not credited or recoverable. Hellcase shall not bear any responsibility for such outcomes.

Users must review and accept the terms and policies of the selected Payment Method before completing any transaction.

Hellcase is not responsible for delays, errors, or actions taken by Payment Providers. Where applicable, payments may be converted into the required currency at the exchange rate determined by the User’s bank or payment provider. Hellcase does not control or assume responsibility for such conversion rates.

Users must ensure that they are the lawful owners of any payment instruments used for transactions.

SECURITY

Hellcase implements industry-standard security measures, including encryption technologies and secure payment processing systems, to safeguard User payment information.

However, no method of data transmission or storage can be guaranteed to be completely secure. While reasonable efforts are made to protect User data, Hellcase cannot ensure absolute security.

Hellcase does not store full payment card details on its servers.

CURRENCY AND PRICING

All prices displayed on the Website are shown in the currency selected by the User in their Account settings.

Prices may be changed at any time without prior notice. Users acknowledge that exchange rates may fluctuate and that additional charges or fees may be applied by their payment provider.

Any numerical values or indicators shown alongside an Item icon are not to be interpreted as the price of that Item. Such indicators are provided solely for the purpose of converting the Item into Balance.

Hellcase reserves the right to correct any pricing inaccuracies and to modify the cost of Services at its sole discretion at any time.

CHARGEBACKS AND FRAUDULENT ACTIVITY

If Hellcase identifies any suspicious, unauthorized, or fraudulent activity, including misuse of chargeback procedures, it reserves the right to take appropriate action.

Such measures may include, without limitation, temporary suspension or permanent blocking of the User’s Account, reporting the matter to competent authorities, and initiating legal proceedings to recover any losses incurred.

Users agree not to initiate a chargeback without first attempting to resolve the issue through Hellcase Support.

CHANGES TO PAYMENT POLICY

Hellcase reserves the right to amend or update this Payment Policy at any time without prior notice.

Users are responsible for reviewing the Payment Policy periodically to remain informed of any changes.

By continuing to use the Services and making payments, Users confirm that they have read, understood, and accepted the current version of this Payment Policy.

REFUNDS AND RETURNS

Due to the nature of the Services and the immediate delivery of Items, refunds and returns are generally not available once the Service has been provided.

In exceptional circumstances, such as technical errors or duplicate transactions, Hellcase may, at its sole discretion, review and potentially approve refund requests on a case-by-case basis. Users seeking a refund must contact Support and provide all relevant information and supporting evidence.

Refunds may also be granted where required by applicable law.

These provisions must not be interpreted as allowing repeated or abusive refund requests.

Where a refund is approved, it will, where possible, be processed using the original payment method.

Any Items or similar digital assets received by the User that remain unused for a period of thirty (30) days from the date of receipt will be automatically converted into credits and returned to the User’s Account Balance. By using the Services, the User agrees to this conversion mechanism and timeframe.

NO MONETARY REWARDS OR COMPENSATION

The Website is provided solely for entertainment and informational purposes. Hellcase does not offer or provide any form of monetary reward, financial compensation, or material incentive in exchange for participation, interaction, or use of the Services.

Users acknowledge that any Item obtained through the Website may be used exclusively within the relevant game as an instrument for obtaining a corresponding Skin and does not constitute any entitlement to financial compensation from Hellcase.

All User actions, including participation in activities, submission of content, or use of Services, are undertaken voluntarily and must not be based on any expectation of financial or material gain.

If an Item becomes unavailable for any reason, Hellcase reserves the right, at its sole discretion, to substitute it with another Item of comparable characteristics, including but not limited to rarity and quality, for the purpose of conversion into Balance.

By participating in activities on the Website, Users agree that they are not entitled to any payment, reimbursement, or compensation of any kind, whether now or in the future, except for intangible in-game items intended solely for use within the applicable game.

Hellcase shall not be liable for any misunderstanding or misinterpretation regarding potential earnings, as no such opportunities are offered.

AML AND KYC POLICY

GENERAL

Hellcase is committed to maintaining a secure environment and complying with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. These measures are designed to prevent money laundering, terrorist financing, and other unlawful activities.

Hellcase reserves the right to refuse service, restrict access, or take other appropriate measures with respect to any User who does not comply with AML and KYC requirements.

AML MEASURES

User Due Diligence (UDD)

Hellcase conducts user verification procedures during account registration and throughout the use of the Services.

Users are required to provide accurate and complete information, which may include:

• full name;
• residential address;
• date of birth;
• billing address;
• residence address (if different from billing address);
• government-issued identification, where required;
• any additional information necessary for identification purposes.

Hellcase may request supporting documentation to verify the User’s identity and address.

Enhanced Due Diligence (EDD)

For Users identified as higher risk, Hellcase may apply enhanced verification measures.

Such measures may include additional checks, monitoring, and requests for further documentation.

Hellcase retains sole discretion in determining when enhanced due diligence is required, including setting applicable thresholds and criteria, subject to applicable legal requirements. Enhanced due diligence will be conducted where required by law or regulatory obligations.

ONGOING MONITORING

Hellcase continuously reviews User transactions and Account activity in order to identify, detect, and assess potentially suspicious behavior.

Such monitoring is carried out using a combination of automated systems and manual analysis to ensure effective detection of irregular or potentially unlawful activities.

REPORTING OF SUSPICIOUS ACTIVITY

Hellcase maintains internal procedures for identifying and reporting suspicious activities in accordance with applicable legal and regulatory requirements. Where necessary, relevant authorities will be notified without undue delay.

Users acknowledge and accept that, where required by law, Hellcase may be prohibited from disclosing to the User that such a report has been made.

DATA SECURITY AND CONFIDENTIALITY

Data Protection

Hellcase implements appropriate technical and organizational measures in line with industry standards and applicable data protection laws to safeguard User information.

Any personal data collected as part of AML and KYC procedures is securely stored and is accessible only to authorized personnel who require such access for legitimate purposes.

Information Disclosure

Hellcase may disclose User information to regulatory authorities, financial institutions, or law enforcement agencies where required by law or where necessary to fulfill AML and KYC obligations.

STAFF TRAINING AND AWARENESS

Training Programs

Hellcase provides ongoing training to its employees to ensure understanding of AML and KYC obligations, including the identification and handling of suspicious activities.

Employees are also trained to process and manage User data in a manner that ensures confidentiality, integrity, and compliance with applicable laws.

COMPLIANCE AND COOPERATION

Regulatory Compliance

Hellcase is committed to complying with all applicable AML and KYC laws, regulations, and guidelines.

Internal policies and procedures are regularly reviewed and updated to reflect changes in legal and regulatory requirements.

Cooperation with Authorities

Hellcase may cooperate, to the fullest extent permitted and where necessary, with regulatory bodies and law enforcement agencies in the prevention and investigation of financial crimes, including money laundering and terrorist financing.

SANCTIONS COMPLIANCE

Restricted Transactions

Transactions involving individuals, entities, or jurisdictions subject to economic sanctions or trade embargoes are strictly prohibited.

Screening Procedures

Hellcase applies screening mechanisms designed to identify and prevent interactions with sanctioned persons, organizations, or regions.

NON-COMPLIANCE AND CONSEQUENCES

Failure to Comply

If a User fails to comply with AML/KYC requirements or applicable laws, or if Hellcase reasonably suspects such non-compliance, Hellcase reserves the right, at its sole discretion and without prior notice, to take appropriate action.

Such actions may include, individually or in combination:

• suspension or permanent blocking of the User’s Account;
• initiation of additional identity verification procedures;
• freezing or restriction of the User’s Balance;
• restriction or blacklisting of payment methods;
• initiation of legal proceedings or other enforcement measures.

Reporting Violations

Hellcase encourages both Users and employees to report any suspected breaches or concerns related to AML and KYC compliance.

These measures reflect Hellcase’s commitment to maintaining a secure, compliant, and trustworthy environment.

By implementing these procedures, Hellcase aims to protect Users, preserve the integrity of the platform, and contribute to global efforts to prevent financial crime.

INTELLECTUAL PROPERTY

All content available on the Website and through the Services, including but not limited to text, software, scripts, code, design elements, graphics, images, audio, video, applications, interactive features, articles, animations, logos, trademarks, domain names, and other materials (collectively, the “Content”), is the property of Hellcase or is used under valid license or authorization, and is protected by applicable intellectual property laws.

Users are strictly prohibited from copying, reproducing, distributing, modifying, reverse engineering, decompiling, publicly displaying, transmitting, or otherwise using any Content without prior authorization from Hellcase or the relevant rights holder.

All intellectual property rights, including copyrights, trademarks, service marks, and trade names, remain the exclusive property of Hellcase or its licensors. Access to or use of the Website and Services does not grant the User any ownership rights or licenses in respect of such intellectual property.

Any unauthorized use of the Website or its Content may result in violations of applicable intellectual property laws and may lead to legal action.

AFFILIATION

Hellcase is an independent platform and is not affiliated with, endorsed by, sponsored by, or otherwise connected to Valve Corporation, Counter-Strike 2, Steam, or any related trademarks, brands, or intellectual property owned by Valve Corporation.

The Website operates as a case-opening service that enables Users to purchase and open virtual Cases containing randomly assigned Items. These Items function solely as a mechanism that allows Users to obtain virtual in-game items (“Skins”) through the external Steam platform.

Hellcase does not own, create, distribute, or claim any rights over Skins available on Steam. All Skins remain the exclusive property of Valve Corporation, which determines their availability, distribution, and applicable terms of use.

By using the Website, Users acknowledge and agree that all intellectual property rights, trademarks, and ownership related to Skins belong exclusively to Valve Corporation, and any use of such Skins is subject solely to Valve’s own terms, policies, and legal requirements.

Hellcase operates independently and has no formal or informal partnership, sponsorship, authorization, or endorsement from Valve Corporation or the Steam platform. Any references to Steam or Valve Corporation are made strictly for descriptive and functional purposes to explain how Items operate and how Skins may be obtained.

Hellcase has no control over Steam’s systems, rules, restrictions, or policies and assumes no responsibility for their operation.

All trademarks, service marks, and brand identifiers remain the property of their respective owners.

APPLICABLE LAW AND JURISDICTION

These Terms of Use, including any dispute, claim, or question regarding their existence, validity, interpretation, performance, or termination, shall be governed by and construed in accordance with the laws of Singapore.

In the event of any dispute, the User is required to first submit a formal claim to Hellcase, clearly describing the nature and grounds of the dispute.

If the dispute is not resolved within thirty (30) days of submission, either party may initiate proceedings before the competent courts.

To the extent permitted by applicable law, the User agrees that any claim against Hellcase may only be brought on an individual basis and not as part of any collective or representative action.

In the event of any inconsistency between translated versions of these Terms, the English version shall prevail.

LIMITATION OF LIABILITY

The Website and Services may include links to third-party websites or services that are not owned, operated, or controlled by Hellcase.

Hellcase has no control over and assumes no responsibility for the content, privacy practices, policies, or actions of any third-party websites or services.

Users acknowledge and agree that Hellcase shall not be held liable, whether directly or indirectly, for any loss, damage, or harm arising from or related to the use of or reliance on any third-party content, goods, or services.

Users are strongly advised to review the terms, conditions, and privacy policies of any third-party websites or services they choose to access.

PRIVACY

Hellcase places high importance on protecting the privacy and security of User data.

Users should carefully review the Privacy Policy, which describes in detail how personal data is collected, processed, stored, protected, and shared, as well as the legal basis for such processing.

By using the Website and Services, Users confirm that they have read, understood, and accepted the Privacy Policy.

Users are responsible for periodically reviewing the Privacy Policy, as it may be updated from time to time. Any changes will be published on the Website and become effective upon posting.

INDEMNITY

The User agrees to indemnify, defend, and hold harmless Hellcase, including its officers, directors, employees, agents, affiliates, and authorized representatives, from and against any and all claims, disputes, liabilities, damages, losses, costs, and expenses (including reasonable legal and accounting fees) arising out of or in connection with:

(i) the User’s access to or use of the Website or Services;
(ii) the User’s violation of these Terms of Use;
(iii) the User’s violation of any applicable law or regulation.

WARRANTY DISCLAIMERS

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLCASE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF PERFORMANCE OR USAGE OF TRADE.

HELLCASE DOES NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES.

HELLCASE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR TRUTHFULNESS OF ANY CONTENT PROVIDED THROUGH THE WEBSITE OR SERVICES.

Nothing contained on the Website constitutes legal, financial, medical, or any other form of professional advice. Users are advised to consult qualified professionals where appropriate.

To the fullest extent permitted by applicable law, the User agrees to indemnify and hold harmless Hellcase, its affiliates, agents, representatives, licensors, and authorized partners from any and all claims, liabilities, losses, damages, or expenses arising from:

• use or misuse of the Services;
• violation of applicable law;
• breach of these Terms or any related agreement.

TERMS AND POLICIES APPLICABLE TO YOU

Third-Party Rights and Cooperation

Users are strictly prohibited from infringing upon any third-party rights in connection with the use of the Website or Services.

In the event of any actual or alleged violation of third-party rights, the User agrees to fully cooperate with Hellcase to the extent reasonably necessary for the purpose of addressing, defending, or resolving any related claim or dispute.

The User shall not enter into any agreement, settlement, or arrangement that affects the rights, interests, or obligations of Hellcase without obtaining prior written consent from Hellcase.

Security Warnings and Fraud Prevention

Users are advised to exercise caution and avoid accessing websites that may appear to be associated with Hellcase, as no official affiliate, partner, or mirror websites exist.

All official communication channels and contact details are exclusively published on the Website.

Users must be aware that any individual or entity claiming to be an “administrator,” “moderator,” or “trade bot” representing Hellcase is not legitimate and should be treated as fraudulent.

Hellcase will never request Users to send Skins via Steam, provide screenshots of internal systems, or initiate trade offers through Steam for the purpose of transferring items.

Licensing and Permitted Use

The Website and Services constitute software-based digital products. Users are granted a limited, non-exclusive, worldwide, and revocable license to access and use the Website and Services strictly in accordance with these Terms.

Such license is granted solely for personal and non-commercial use, provided that all usage complies with applicable laws and these Terms.

Without prior written authorization from Hellcase, Users are prohibited from copying, reproducing, modifying, distributing, selling, sublicensing, transmitting, or creating derivative works based on the Website, Services, or any part thereof.

No provision within these Terms shall be interpreted as transferring ownership rights or granting any intellectual property rights in relation to the Website, Services, software, design elements, trademarks, logos, or any other proprietary materials owned by Hellcase or its licensors.

Hellcase reserves the right, at its sole discretion, to impose, modify, or remove usage restrictions at any time without prior notice.

Any violation of these Terms may result in suspension or permanent termination of access to the Website and Services.

Amendments to Terms and Service Changes

Hellcase reserves the unrestricted right to modify, update, or replace these Terms at any time, at its sole discretion.

Any changes will be communicated by updating this page, publishing revised Terms on the Website, or through additional communication channels where appropriate.

Continued use of the Website or Services after such updates are published constitutes acceptance of the revised Terms.

If the User does not agree with any updated version of the Terms, they must immediately discontinue use of the Website and Services.

Hellcase may, at any time and without prior notice, modify, suspend, or discontinue any part of the Website or Services.

Support and Clarifications

User support is provided through the official FAQ section available at https://hellcase.com/faq and/or via the Support Team.

Information provided in the FAQ is intended for general clarification purposes and does not constitute a modification of these Terms.

In the event of any inconsistency between the FAQ and these Terms of Use, these Terms shall take precedence.

Any explanations, guidance, or clarifications provided by support representatives are non-binding and shall not be interpreted as legally enforceable commitments by Hellcase.

If any provision of these Terms is interpreted differently by the User, it shall be construed in accordance with Hellcase’s original intent and purpose.

Corporate Entities and Jurisdictional Information

If the User is located within the European Union, the responsible contracting entity is Yomoly LTD, company registration number HE456445, with its registered office at Charalampou Mouskou 20, ABC Center, 4th Floor, Office 406, 8010 Paphos, Cyprus.

If the User is located outside the European Union, the responsible contracting entity is Molteon PTE. Limited, company registration number 202403097D, with its registered address at 13 Keppel Bay Drive #01-25, Corals at Keppel Bay, Singapore 098018.